America Car Rental

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São Paulo - SP

24/06/2021 às 16:09

ID: 125731085

Essa reclamação possui mais de 3 anos e não está mais sendo contabilizada no índice da empresa

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We were left baking in the sum at the airport for over 30 minutes waiting for the transfer to the rental car office. The car I reserved was not available. They gave me another car with over 60,******* miles, with scratches and dents all over. The interior was filthy, smelly, noisy and sticky. After a couple of days I called the ******* line and asked if I could return the car earlier than the date in the contract and receive a refund for the unused portion of the lease, and got confirmation. Based on that information I drove back to the office to return the car. Again was told that a refund would be issued. To my surprise I recently received a message from customer service saying that no refund will be issued.