Reclamação respondidaRespondida

Compra Encerrada pela Banggood

Status da reclamação:
Reclamação respondidaRespondida

Comprei um produto na Banggood (drone mavic mini 2 combo) no dia 11/11 (shopping festival) com desconto, o pedido foi cancelado devido a "potencial risco no pagamento" sendo que apenas foi bloqueado por ser compra internacional, nao qual resolvi o problema com o banco e refazendo o pagamento logo em seguida, mesmo assim o Bangood cancelou o pedido novamente e o encerrou, agora nao consigo adiquirir o produto pelo mesmo preço que estava na promoção, simplesmente ridículo !


Resposta da empresa

13/11/2021 às 05:32

Dear customer,

Thank you for placing an order on Banggood. We deeply apologize for the issues you have experienced with us.

We are sorry to inform you that your order was automatically declined or canceled by the system since the system detected a potential risk in your payment account. For protecting the security of your account, we suggest you contact your card issuing bank to verify the situation.

And please kindly note that your card issuing bank has kept the money and we have not received your payment. This payment will return to your payment account in 7-14 days. Please check the balance of your payment account in the next few weeks.

If you still want to make orders, could you please send us a photo or scan of your identity document (driving license, passport or ID card)? The information submitted will only be used to verify the identity of the cardholder and will not be either shared or sold.

If there is no security issue with verifying, you can make orders successfully again.

You can also place an order again with a secure payment method which guarantees a total protection for both buyers and sellers, such as PayPal.

You can visit the website below to view more information about how to pay.

If you have any other suggestions or feedback, please do not hesitate to contact us via these links:
Personal Computer:

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

5.8/ 10

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