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Dear customer,

Thanks for your order and we are sorry to hear that you still have not received the order yet.

We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in the postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.

If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via vipservice@banggood.com

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team