Fraudulent

Question

I won 10 free spins
I completed the requirements and everything went smoothly.
After fulfilling all the requirements, my balance was transferred to a real balance, which can be withdrawn.
I continued playing and got a good amount to withdraw.
I then requested the withdrawal, but now I received an email informing me that I did not meet the requirement and my account was completely reset.
I lost all the winnings, they dont return the value to the wallet, they simply remove everything. Thats not right.
Honestly, Im disappointed with the platform.

Accepted Answer

Dear Halana,

Thank you for reaching out to us regarding your recent experience. We understand how disappointing it can be to have your winnings voided, and we want to clarify the reasoning behind this decision.

Our primary responsibility is to ensure a fair and enjoyable gaming environment for all our players. As part of this, we have set specific rules and guidelines that are outlined in our Terms & Conditions. Unfortunately, it appears that some of the bets you placed did not comply with these rules.

As a result, any winnings generated from these non-compliant bets had to be voided. This is a standard practice to maintain fairness and integrity within our platform. Allowing further play with funds obtained through breaching our rules would compromise the fair and equal gaming experience that we are committed to providing for all players.

We encourage you to review our Terms & Conditions to help avoid any future misunderstandings, and our ******* LiveChat support team is here to assist with any questions you might have.

Best regards,
bCasino

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