Reclamação resolvida

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Reclamar dessa empresa

Curitiba - PR

01/10/2020 às 15:12

ID: 112896789

Essa reclamação possui mais de 3 anos e não está mais sendo contabilizada no índice da empresa

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Anúncio convincente no instagram e ligação telefônica internacional (em inglês) super articulada, fazendo crer que você está falando com um órgão do governo canadense. Te fazem uma série de perguntas e te dizem que é elegível à imigração. Então pedem um numero de cartão para uma taxa de *******,99 dolares para dar início ao processo. Aí está o [Editado pelo Reclame Aqui]. Quase caí!

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Resposta da empresa

08/12/2020 às 07:27

Hi Fabiano,

First of all, in the beginning of the call all agents introduce themselves and explain they are calling from Canada Direct.
We ask questions to see if you meet the INITIAL requirements, which you did according to the information you provided.

The immigration process through an agency with an RCIC agent (recognized canadian immigration consultant) is not for free. the assessment fee is 399USD and we are able to charge since we provide you with a product.

Just because you need to pay for a service it does not mean it is not legit.

Best Wishes

Canada Direct

Réplica do consumidor

29/12/2020 às 09:38

Unfortunately, your call and your answer do not give the real idea of all thing. It suggests that you are talking to a government agency and that your visa is on the way. If you want to be honest, it had to be very clear that we have a minimal chance of having a canadian visa and that the cities eligibles are not the main canadian cities, as I could confirm after your call, acessing the official imigration page of Canada governement.
You can charge for a service, but before, the client has to know exactly what is he or she paying for.
I am sorry, but you did not convice me that your were an honest company.

Réplica da empresa

29/12/2020 às 09:56

HI Fabiano,

First of all, all calls are monitored and the first thing an agent says is his name and the companys name which is Canada Direct.
We do not say that we are the Canadian government.
The fee is for an assessment report which is provided by our agency and RCIC agent.
Since when is charging for a service a scam? I am sure that you also get paid for the work you do, so why shouldnt we?

Best Wishes
Canada Direct

Consideração final do consumidor

29/12/2020 às 10:36

A empresa não é clara no que se propõe. Poderia ser melhor. Pouca informação sobre as reais possibilidades de emigração ao Canadá.

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Nota do atendimento

5

Consideração final da empresa

29/12/2020 às 11:15

HI Fabiano,

I am sorry you feel that way but the truth of the matter is that we say form the first3 seconds after introducing our names and that we are an agency.

Just because you did not understand does not mean that we are not honest.

You inquired for information and the first thing is to see if you meet the initial requirements even that was not done.
We explained exactly what you paid for, Please remember all calls are monitored.
Your other information also seems is incorrect, Please check the government pool and you will be able to see the amount of visas that where given in the last year only.

Best Wishes
Canada Direct