Não consigo sacar já solicitei suporte , pedem tempo

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Belo Horizonte - MG
29/05/2023 às 17:26
ID: 165509645
Essa reclamação possui mais de 3 anos e não está mais sendo contabilizada no índice da empresa
Ver todas ReclamaçõesNão consigo sacar já solicitei suporte os que nos atendem falam que vão resolver e até agora nada. Depositei via pix e não consigo receber da mesma forma depositada. Preciso de ajuda, quero meu dinheiro. Isso é desonestidade . Usuário Caspreito
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Resposta da empresa
13/07/2023 às 09:50
Unable to Locate Player Accounts - Assistance Not Possible
Dear Allan,
We hope this email finds you well. We appreciate your recent inquiry and the opportunity to assist you. However, after conducting a thorough search based on the information provided, we regret to inform you that we were unable to locate your player accounts in our system.
We understand that this may be disappointing and frustrating for you, and we sincerely apologize for any inconvenience caused. Our team has made every effort to identify your accounts using the details you provided, but unfortunately, we have not been successful in retrieving them.
To ensure that we have explored all possible avenues, we kindly request you to double-check the information you provided. Please verify that the account names, associated email addresses, and any other relevant details are accurate. If necessary, please provide us with any additional information that may help us locate your accounts.
Alternatively, if you have registered under a different email address or username, we recommend searching for your accounts using those details. Additionally, please verify if you have accessed the platform using multiple devices or if you have any alternative methods to access your accounts.
If you believe there has been a misunderstanding or if you have any further questions, please dont hesitate to reach out to us again. Our support team is available everyday of the week and will be more than happy to assist you in any way possible.
Thank you for your understanding and patience in this matter.
Best regards,
Casinozer TEAM