Reclamação em réplica

Em réplica

Reclamar dessa empresa

Brasília - DF

22/04/2019 às 09:47

ID: 90827455

Essa reclamação possui mais de 3 anos e não está mais sendo contabilizada no índice da empresa

Ver todas Reclamações

Fui com minha família, total de 5 pessoa, no show do dia 12/4 as 17:00horas. Conseguimos chegar no horário apesar da grande chuva q ocorreu no dia. Para nossa tristeza, pois meus filhos haviam visto as propagandas e lido o livro do espetáculo antes, duas das apresentações mais esperadas foram cortadas- não tivemos a apresentação dos grilos e nem a do monociclo. O intervalo durou quase 40 minutos, ao invés dos 20 minutos previstos e os espectadores é que foram punidos. Para não atrasar o programa , reduzem a segunda parte para 20 minutos e simplesmente cortam as apresentaçoes. Ainda questionei ao funcionário, quando términoul o espetáculo e a resposta foi a mais absurda possível: as apresentações mudam de um horário para o outro. Ora se há mudança na apresentação tem q haver mudança no preço, pois paguei mais de ******* reais e não vi o espetáculo completo. Absurdo!!! Além do aborrecimento e da sensação de ser enganada , o pior é vc ter q explicar para seus filhos q aquilo que foi comprado e programado , não era real, que fomos enganados e não temos como e nem aonde sermos reembolsados ou assistir novamente o espetáculo.

Compartilhe

Resposta da empresa

22/04/2019 às 10:13

Bonjour Renata !


Desculpe, não falamos português. Por favor, aceite nossa resposta em inglês.

Thank you for your interest in Cirque du Soleil!

We want to start by thanking you for taking the time to share your comments with us. Your feedback is much appreciated and we assure you, will be taken into account.

We are sorry to hear that you were disappointed with your experience at our show. By the very nature of the shows, Cirque du Soleils performances are designed to appeal to the audience on an emotional, visual and sensory level. As a company that prides itself on always pushing the boundaries of creativity, we must run the risk of not always pleasing everyone.

We thank you for your constructive remarks and sincerely hope that the next show will better meet your expectations.

Should you have any other comments or questions; you can contact our customer service at-1-*********************, or by e-mail and one of our agents will gladly assist you. Our business hours are Monday to Sunday, from 9h00AM until 8h30PM Local Time.


Bonne journée!

Alberto
Cirque du Soleil™
Customer Contact Centre
Centre Contact Clients
Canada & USA : 1-******* CIRQUE (*******)
International : 00-*******-************** or **************-**************
*******

Réplica do consumidor

24/04/2019 às 08:59

Hi,
Me and my family (my 3 kids, me and my husband) went to the show in Brazil, city of Brasilia, on April,12 at 17:00. The show was OVO.
It was a rainy day, but we could make it on time. The show started late and I believe because of that they had to cut off part of the presentation. Two of the most important part didnt happen. The monociclo and the crickets didnt show up. My kids read the book and saw online those two, which are the ones that most of the time show up on tv, online, etc. so we got really disappointed for not seen them.
I payed full price. I was expecting to see full show. But didnt happen. It start with some delay, and the break was expect to be 20 minutes but was about 40 minutes. I believe because of all those delays the cut off for not being late for the next presentation.
So, what I want is, or let us watch the show again, so we can actually see the full show, or refund me at least part of the amount I payed.
I hope we can figure it out the best way to solve this issue.
Already thankful for your attention. Waiting for a positive answer.
My phone number is *******. If you need to contact by phone. I Also sendo an e-mail With the tickets

Renata Santos