Coursera

Reclamar dessa empresa

Fortaleza - CE

10/09/2026 às 15:06

ID: 258704185

Hello Coursera Support,

I am a consumer residing in Brazil. I am requesting the cancellation of my Coursera Plus annual subscription and a full refund of the automatic renewal charged on September 7, 2026.

PURCHASE DETAILS
- Account email: *****
- Original subscription: September 7, 2025 USD 167.30
- Automatic renewal: September 7, 2026 USD 239.00

1. NO PRIOR NOTICE
I did not receive any prior notice by email, phone, or any other means that my subscription would be renewed, nor that the price would increase from USD 167.30 to USD 239.00 (an increase of about 43%).

2. BRAZILIAN CONSUMER LAW
- Article 49 of the Brazilian Consumer Protection Code (CDC Law 8.078/1990): consumers have a 7-day right of withdrawal for purchases made outside a commercial establishment, including online, without needing to give a reason. Its sole paragraph requires the immediate refund of all amounts paid. The charge was made on September 7, 2026, so I am exercising this right within the legal period.
- Decree 7.962/2013, Article 5: the right of withdrawal may be exercised through the same channel used for the purchase, the supplier must notify the card issuer so the charge is cancelled or reversed, and must immediately confirm receipt of the withdrawal request.
- Articles 6 (III) and 31 of the CDC: consumers have the right to clear and adequate information about price and conditions. Renewing the subscription at a higher price without any prior notice does not meet this requirement.

3. COURSERA'S OWN TERMS SUPPORT THIS REQUEST
- Terms of Use, Section 14: "These Terms shall not deprive you of any mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence."
- Refund Policy, Subscription Plans: refunds are not provided "except (i) where required by law". Brazilian law requires it in this case.
- Refund Policy, "Process to request a refund required by law": Coursera recognizes that certain jurisdictions provide additional consumer protection rights and states it will process the refund if eligible. Brazil is not among the countries listed as not offering such rights (United States, Mexico, and India).
- Refund Policy, Section 8 (Changes to Pricing and Subscription Plans): price changes take effect after prior notice to the user. No such notice was sent to me.

4. MY REQUEST
- Full refund of USD 239.00 to my original payment method;
- Cancellation of the subscription and of any future automatic renewal;
- Written confirmation of receipt of this request and of the refund, as required by Decree 7.962/2013.

I have not used the service since the renewal date.

Sincerely,
João Lucas Lima Monteiro