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Ribeirão Preto - SP

20/07/2026 às 01:19

ID: 254311805

Subject: Repeated Disconnects in Ultimate Team Champions Request for Investigation

Hello EA Support,

I would like to report a serious issue that has been affecting my experience in EA SPORTS FC 26 Ultimate Team Champions.

I have been experiencing repeated disconnections during Champions matches. In several cases, I was winning the match when the game suddenly disconnected me from the EA servers, and the result was recorded as a loss.

My internet connection is stable and working properly. I have tested my network, and I do not experience connection problems in any other online games or services. Everything indicates that the issue is related to the EA SPORTS FC servers or the online service.

These disconnects are directly affecting my Champions campaign, causing me to lose matches, points, ranking, and rewards that I earned through fair play. This has had a significant impact on my final rewards and overall experience with the game.

I kindly ask you to:

- Investigate my account and my recent match history.
- Verify the server logs for these unexpected disconnections.
- Explain why these losses are being recorded despite the apparent server issue.
- Consider restoring or compensating the rewards I lost because of these disconnects.

I have invested considerable time in Ultimate Team, and it is very frustrating to lose progress due to issues that appear to be outside of my control.

I look forward to your response and a permanent solution to this problem.

Thank you.

*****
Platform: Xbox One
Game: EA SPORTS FC 26 Ultimate Team Champions