Ar condicionado inadequado, cobrança indevida e serviços desorganizados no Fairmont Rio
Não respondida
Ribeirão Preto - SP
15/11/2025 às 08:25
ID: 231967547
I am currently staying at the Fairmont Rio and the experience has been far below what a five star hotel should deliver.
First, the room air conditioning is locked at 24C no matter how much you try to adjust it. In Rio this means waking up sweating every night. For a hotel in this price range, this is simply unacceptable.
Second, we booked the room for 4,700 BRL on Booking, but at check-in the hotel attempted to charge 6,700 BRL claiming that a higher pre-authorization of around 8,000 BRL was required. This difference almost went unnoticed, and another couple staying at the hotel told us the exact same thing had happened to them. At this point, its hard to tell whether this is incompetence or something more questionable, but either scenario seriously damages the guest experience.
Third, the pool service is disorganized. The outdated system of signing papers for every simple order creates unnecessary delays and makes the entire experience feel inefficient.
Fourth, the entrance service was another example of poor coordination. An older man wearing a hat stood at the door and kept talking to me while I was in the middle of a work meeting instead of helping with the luggage. He didnt assist at all and turned what should have been a straightforward arrival into an interruption.
The payment process is also surprisingly outdated. The hotel does not accept Pix, which is the most widely used payment method in Brazil. The front desk agent kept making unnecessary calls and pushing me to pay by credit card instead of offering a simple, direct solution.
By the end of all this, the hotel starts to feel like a real-life version of Zé Carioca embodied in the man at the entrance. Zé Carioca is a Disney character famously known in Brazil for always trying to take a little advantage of every situation with charm and endless talk. That might be entertaining in animation, but it is completely out of place in a hotel charging these prices.
I expect a proper response and corrective action.