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Hi Sydney Paulo da Rocha,

Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.

As stated in our Terms and Conditions accepted by yourself upon registration, the verification process is mandatory for every customer, who accepts to provide all the documents requested, and accepts the possibility to run further checks on his own account.

Kindly note that we are still waiting for you to sent the necessary documentation in order to verify your account. At your convenience kindly forward the documentation needed.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,