Reclamar dessa empresa

Codó - MA

17/09/2021 às 23:38

ID: 129826041

Essa reclamação possui mais de 3 anos e não está mais sendo contabilizada no índice da empresa

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Fiz uma compra e paguei e até hoje eu não tive notícia alguma sobre a minha compra gostaria de ser informado o que houve

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Resposta da empresa

17/09/2021 às 23:55

Dear customers:
Hello,
Sorry to keep you waiting. We apologize for the inconvenience caused to you.
We tracked the shipping information with the tracking number and found that your package has been signed for. Please use this image as a reference. In this case, do I suggest that you contact the local post office to find the location of the package, and then pick up the package yourself? If we contact them on your behalf, you will need more time to receive the package. We recommend that you go to your local post office and provide them with the tracking number so that they can check the location of the package for you. At the same time, please check your mailbox carefully, or ask your neighbor whether the package has been signed.
Please use the tracking number provided below to check the status of the package at your local post office.
Order tracking information.
Logistics tracking number:YDPBR*******YQ
Logistics query platform: https://*******
If it causes you inconvenience, please forgive me.
If you have other questions, please feel free to contact us.

Réplica do consumidor

19/09/2021 às 09:30

T o número do rastreio que foi enviado o correio diz que está incorreto queria mais informação para que eu possa resolver a minha situação