Luxy does not resolve refund requests and only repeats automated responses.
Não respondida
Itamarandiba - MG
02/06/2026 às 08:37
ID: 250308891
I purchased a subscription through the Luxy app and requested a refund within the 7-day period.
Since then, I have contacted customer support multiple times. I provided proof of payment, proof of cancellation through Google, and all the information requested by the company.
Despite my cooperation and repeated attempts to resolve the issue amicably, I have not received a concrete solution. Instead, I have repeatedly received the same response stating that the refund is exclusively Google's responsibility.
Following Luxy's instructions, I also contacted Google. However, even after informing Luxy of the actions I had taken, the company continued sending repetitive and generic responses without properly reviewing my case or offering any practical solution.
What concerns me most is not only the lack of a refund, but also the lack of consideration for the customer. After several emails, supporting documents, and detailed explanations, I expected an individual review of my situation rather than repeated responses that simply shift responsibility elsewhere.
I am filing this complaint because I believe I have exhausted all reasonable attempts to resolve the matter directly with the company. I respectfully request a genuine review of my case and a clear, definitive response regarding my refund request.
I look forward to a fair and final resolution.