Royal Air Maroc

Reclamar dessa empresa

São Paulo - SP

01/06/2026 às 01:34

ID: 250193507

Dear Customer Service Team,
I hope this email finds you well. I am writing to formally report a serious issue regarding my checked luggage, which was completely destroyed during my recent travel with your airline.
Passenger Details:
Name: *****
Flights:
***** | São Paulo Casablanca | May 29, 2026
***** | Casablanca Geneva | May 30, 2026
Reference: *****
Upon collecting my 23 kg checked suitcase at Geneva Airport, I discovered it was severely damaged and unusable, as evidenced by the attached photos. The condition of the bag makes it impossible to use for my return journey to Brazil, and I currently have no alternative to transport my belongings.
Given the exceptionally high cost of luggage in Switzerland, I kindly request full reimbursement for the purchase of a new suitcase.
I would appreciate a prompt response regarding the next steps for resolving this matter. Please confirm receipt of this email and provide an estimated timeline for the compensation process.
Thank you for your attention to this urgent issue. I look forward to your reply.
I tried to do this request for your website, but it doesnt work, the e-mails that i sent, neither
Best regards,