App My Phonak não funciona após atualização do IOS no iPhone 13, prejudicando rotina de trabalho

Bom dia, Alessandra!

A Phonak está ciente de sua notificação.

Orientamos que entre em contato com sua fonoaudióloga, para que ela possa lhe auxiliar com a utilização do aplicativo MyPhonak. A profissional poderá verificar a conexão com seus aparelhos auditivos, bem como confirmar se há alguma atualização pendente no seu celular ou no próprio aplicativo, que possa estar impedindo o funcionamento correto.

Sugerimos também realizar alguns testes simples:

Verificar se o Bluetooth do celular está ativado;
Conferir se o aplicativo MyPhonak está atualizado para a versão mais recente;
Reiniciar o celular e os aparelhos auditivos antes de tentar uma nova conexão;
Tentar realizar a conexão utilizando outro celular compatível, para verificar se o comportamento se repete.

Atenciosamente,

Bom dia.
Agradeço o retorno.
No entanto, eu de fato não preciso da fonoaudióloga para checar se meu app My Phonak ou até mesmo meu IOS está atualizado.
Tenho conhecimento a respeito e posso garantir que tanto um como o outro está atualizado. E não existe nova atualização do App da My Phonak disponível no momento.

Suas orientações sobre Bluetooth já haviam sido feitas, mas não está se tratando de problemas com pareamento.

É o aplicativo da My Phonak que não carrega, nem abre.

Continuo precisando de ajuda, porque como mencionei, necessito alterar o volume constantemente por conta do meu trabalho.

Peço por gentileza que alguém me ajude.

Bom dia, Alessandra!

Como informei na mensagem anterior, é importante entrar em contato com sua fonoaudiologa para que ela possa te ajudar com o aplicativo, ela poderá realizar alguns teste para que o aplicativo volte a funcionar.

Atenciosamente,

Infotunately the brand's service in Brazil was not satisfactory. Sonova group's international IT support service was much more respectful, fast and assertive, they listened to my complaint and understood that it was about the incompatibility of IOS in the new version 26.3.1 (probably one of the latest released by Apple) with the My Phonak app which was in version 7.4.0.

But unfortunately here in Brazil the service as always leaves something to be desired, starting with the lack of training of the speech therapist team, who rarely get the program right, since the product has cutting-edge technology and requires a lot of understanding to program it, but that is not what happens.

But in this specific service, what surprised me was the response, asking me to go to a speech therapist to solve an IT problem.
This suggests 2 things: the first is the lack of knowledge of the team that deals with problems/complaints, and the second is that it became clear to me that the judgment made by this team is that we are all old, deaf and outdated, and do not understand technology.

My friends, this has a name, ageism. There was no reason to go to a speech therapist to solve a problem with the My Phonak App THAT WOULD NOT OPEN. It was not about pairing, problems with Bluetooth or lack of knowledge on my part. I have been using the brand's devices for over 5 years, I know how to make them work.

There was a lack of humility to recognize that the APP was buggy, and it was necessary to wait for the IOS update. Something that the technical support advised me right away.
My Phonak updated yesterday, I was without being able to use the app for practically 1 month, without being able to increase or decrease the volume, because unfortunately the App is weak, it often does not keep up with Iphone updates. That is, an updated iPhone risks crashing the My Phonak functionality. But now that it has updated, the App opens normally again.
I will give you a bad rating here on Reclame Aqui support, try to inform yourselves more, instead of sending people to a speech therapist. Try to listen more, ask more, be more interested, judge less and especially ask for and do more training. Because the brand is great, the product is great but our workforce here in Brazil leaves a lot to be desired.