ASSINATURA INCANCELÁVEL
Respondida
Cabedelo - PB
22/11/2020 às 16:03
ID: 115401025
Essa reclamação possui mais de 3 anos e não está mais sendo contabilizada no índice da empresa
Ver todas ReclamaçõesCOMPPREI UMA LOGO E AGORA QUERO CANBCELAR A ASSINATURA MENSAL MAS O SITE NÃO DÁ ESSA OPÇÃO, NA ABA DE ASSINATURA NÃO APARECE NADA. ISSO CHAMA-SE FALCATRUA!!!
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Resposta da empresa
21/12/2020 às 09:32
On July 22nd, *******, the user subscribed to a monthly subscription plan on our platform.
As with many subscription services, each billing cycle the plan will auto-renew unless previously canceled. This is stated in our Terms of Service and FAQ.
The user reached out to us on November 22nd, *******, after noticing the corresponding monthly renewal fee on their account and requesting a refund for it.
On November 24th, *******, one of our agents explained the subscription nature of our services, indicating that the user never canceled their subscription plan, and this is why the plan renewed as it corresponded - as well as providing a solution for the user and offering to cancel their plan to avoid future renewals. Moreover, as a gesture of good faith on our end, our agent reached out to the user and offer to provide him with a full refund for his last charge, to which we got no reply.
Given that we did not receive a reply, on December 7th, our agent sent the user a follow-up message, to make sure that the user received our refund offer.
On December 9th, *******, the user replied to us and said that he would like to get a refund for his last 2 charges and to cancel his subscription.
On the same day, December 9th, *******, our agent reached out to the user and provided a full refund for his last 2 charges and terminated the users plan.
On December 10th, our agent sent the user a follow-up message to make sure that the user received his refund, to which we have not received a reply yet.