Vueling

Reclamar dessa empresa

Brasília - DF

19/06/2026 às 17:23

ID: 251868097

Dear Vueling Customer Service,

I am writing to formally submit a complaint and request the immediate refund of the 60 charge applied to my booking.

I was charged this amount despite the fact that I had already purchased checked baggage allowance for my flight. Therefore, I do not consider this additional charge justified.

Furthermore, I arrived at the airport within the required time and complied with the boarding procedures. The reason given for the charge was not clearly presented on the first page of the booking/information process, nor was it adequately highlighted in a transparent manner before the purchase of my ticket.

As a passenger, I acted in good faith and followed the information made available by the airline. Any additional fees must be clearly, transparently, and previously communicated to the customer, which did not occur in this situation.

I therefore request the full refund of the 60 wrongly charged and a formal review of this matter.

Attached are the relevant documents, including my booking confirmation, proof of checked baggage purchase, boarding documents, and proof of payment of the additional fee.

In the event that the refund is not provided, I will have no alternative but to take the appropriate legal measures to seek reimbursement for the material damages caused, as well as compensation for moral damages resulting from this situation.

I await your response and resolution as soon as possible.

Sincerely, Juliana.