Reclamação sobre atraso de voo e falta de assistência pela Wizz Air
Não respondida
Santo André - SP
20/07/2026 às 13:26
ID: 254353303
Subject: Formal Complaint and Compensation Claim - Flight Delay and Lack of AssistanceTo Whom It May Concern,I am writing to formally lodge a complaint against Wizz Air regarding a significant flight delay and a total lack of passenger assistance, in breach of Regulation (EC) No 261/2004.Flight Details:Date of Flight: 23/06Original Departure Time: 08:00Actual Departure Time: 12:30 (Delayed by 4.5 hours)The flight was rescheduled at the very last minute. During this 4.5-hour delay at the airport, Wizz Air failed to provide adequate information regarding the reasons for the delay or the new departure schedule.Furthermore, in direct violation of Article 9 of Regulation (EC) No 261/2004 (Right to Care), no food, drinks, or refreshment vouchers were provided by your staff. I was forced to wait for hours without any assistance and had to pay for my own meal out of pocket, spending 4.00 EUR.Due to the delay exceeding 3 hours at arrival, and the lack of care provided, I am requesting:Financial compensation as stipulated by EU law for flight delays.Reimbursement of 4.00 EUR for the meal expenses incurred due to your lack of assistance (receipt attached, if applicable).I look forward to your prompt response and a resolution to this matter within 14 days. Otherwise, I will escalate this claim to the relevant National Enforcement Body (NEB).Sincerely,