Wizz

Reclamar dessa empresa

Brasília - DF

19/06/2026 às 17:32

ID: 251868789

Dear Wizz Air Customer Service,

I am writing to formally submit a complaint and request the full refund of the 50 fee charged for the airport check-in service.

I was charged this amount because I was informed that online check-in should have been completed within the required timeframe before the flight. However, this requirement, as well as the consequence of having to pay an additional 50 fee if the online check-in was not completed, was not clearly disclosed on the first page of the booking information or presented in a transparent manner during the purchase process.

When I arrived at the airport, within the appropriate time and fully prepared to travel, I was informed that I could no longer complete the online check-in and that I would have to pay the airport check-in fee. This charge was unexpected and caused me an unnecessary financial loss.

I acted in good faith and relied on the information available to me as a passenger. Any additional mandatory fees and restrictions must be clearly communicated in advance, in a visible and accessible manner, allowing the passenger to make an informed decision.

I therefore request the immediate refund of the 50 amount charged for the airport check-in.

If the refund is not provided, I will take the appropriate legal measures to seek reimbursement for the material damages caused, as well as compensation for moral damages resulting from the lack of transparency and the unjustified charge.

I request a formal response and resolution of this matter as soon as possible.

Sincerely, Juliana.