O que aconteceu
I'm sending you several tickets and they're being deleted. I had a character deleted for having the same name as another, and nobody is resolving the issue. That's 70 hours of gameplay wasted because of a crappy game. It doesn't know how to detect a specific character with the same name; the character I wanted to delete appeared, and then it deleted all three I had. Congratulations, Blizzard.
The game was Diablo IV.