Saque imediato não concretizado após 3 horas e mau atendimento no chat.

Thank you for reaching out, and we appreciate the opportunity to clarify the details of your withdrawal process.

Please note that standard processing times for withdrawals typically range between 15 and 30 minutes, rather than being immediate. At the time of your withdrawal, we were experiencing an unusually high volume of payout requests, which unfortunately led to temporary longer waiting times in processing. We sincerely apologize for the inconvenience and frustration this delay caused you.

Regarding your transactions, our records show that your initial withdrawal request (ID: *****) was canceled from your end before we could process it. We kindly remind our clients to avoid canceling pending requests to submit new ones, as this resets your position in the processing queue.

We can confirm that your subsequent withdrawal request (ID: *****) was successfully processed and completed. Although our Customer Care team was working hard to assist you during the rush, we regret that the high volume impacted the speed of our response.

Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please feel free to contact us anytime at [email protected].