O que aconteceu
Hello InVideo Support Team,
I am writing to log an official and urgent complaint regarding a catastrophic failure in your platform. I am a paying customer on the premium Ultra Plan (Account: *****), and the app's performance over the last two days has been completely unacceptable.
I have been trying to work on an urgent professional project for two straight days. Today, for the second time, your system glitched in the custom Agent interface. It entered an automated background processing loop that failed to deliver any moving video file, but instead completely drained 100% of my monthly credits within minutesconsuming 7010 out of 7000 credits.
My entire workspace is now locked out with a "monthly limit reached" error due to an internal bug in your own software. The server generated the following official error reference code for this glitch: *****.
This ongoing instability is severely impacting my ability to work and fulfill my professional deadlines. I demand an immediate manual restoration of my 7000 credits to my account balance by your engineering team, or a full refund of my monthly subscription fee. I am not responsible for paid resources consumed by automated system errors.
I look forward to an urgent response and a human resolution.
Sincerely,
*****