Aguardando confirmação de cashback de compras de fevereiro há 4 meses

Question

Dear Meliuz,

I am writing to express my dissatisfaction regarding the outstanding cashback confirmation for purchases made in February. As of today, four months have passed since the transactions were completed, and I have yet to receive any update on the status of my cashback.

I understand that processing times may vary, but given the length of time that has elapsed, it is reasonable to expect a clear indication of when I can anticipate receiving my reward. The lack of communication regarding this matter is concerning and reflects poorly on your company's customer service.

I kindly request that you expedite the processing of my cashback claim and provide me with a realistic estimate of when I can expect to receive it. Your prompt attention to this issue will be greatly appreciated, and I look forward to hearing from you soon.

Thank you for your time and consideration.

Sincerely, Lucas