Mindmeister

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Ouro Branco - MG

28/10/2025 às 14:20

ID: 230451799

Unauthorized renewal charge

On October 24, 2024, an automatic renewal charge for my MindMeister subscription was made without my authorization. This is a personal subscription, and there was no consent for the renewal nor any intention to continue using the service.

I have contacted MindMeister support several times, requesting a full refund of the amount improperly charged, and provided all necessary details, including the invoice number (Invoice_*****) and the email address associated with the account (*****
).

Despite multiple messages and confirmation of receipt, I have not yet received the refund or any definitive update regarding the resolution of this issue.

I have also contacted my credit card provider to report the unauthorized charge. However, I still expect MindMeister to resolve the issue directly by issuing a full and immediate refund of the amount charged in error.

I look forward to a prompt and satisfactory resolution of this matter.