Fui impedido de embarcar com passagem válida e tive prejuízos

We are absolutely tired of being ignored by Royal Air Maroc.

My fiancé was DENIED BOARDING in Tunis, despite having a valid ticket and all the necessary documents to travel to Brazil. He was told that his return ticket, which had been purchased through another airline, was the problem. Under pressure and with no reasonable solution offered by Royal Air Maroc, we were forced to buy another Royal Air Maroc ticket and pay for changes, causing us thousands of reais in losses.

We filed a formal complaint and contacted your team several times. We were told that the case had been forwarded internally, but WE NEVER RECEIVED A REAL RESPONSE, AN EXPLANATION, OR A SOLUTION.

We lost money, time, and peace of mind because of this situation. And what is even more frustrating is seeing complaint after complaint from other passengers on your own social media posts.

This is completely unacceptable.

People deserve to know how Royal Air Maroc treats its passengers when something goes wrong.

NEVER USE THIS AIRLINE IF YOU WANT PEACE OF MIND DURING YOUR TRIP.