Account permanently blocked in the CrossFire BR game without justification, resulting in loss of paid items.
Não respondida
Goiânia - GO
08/04/2026 às 19:23
ID: 245542295
My permission refers to the permanent blocking (strictly blocked) of my account in the CrossFire BR game, managed by Z8Games/Smilegate West.
The account was blocked directly within the game, without prior notice and without presenting concrete evidence. When contacting support, the company responded only in a generic way that there had been hacking/use of malicious software, applying permanent suspension, but without providing data, time, identification logs, alleged infringement or any technical evidence that proves the accusation.
The problem is that this account has approximately R$3,000.00 in expenses on top-ups and paid items, and with the permanent block there was a total loss of access to purchased digital products.
Request that the company present clear and detailed evidence that justifies the ban or, if it cannot prove the alleged infraction, that it immediately unblock the account.
The company refuses to re-evaluate the case and tries to terminate the service simply by citing the Terms of Use, which does not replace the duty of transparency and justification provided for in the Consumer Protection Code.
Expected solution: account unlocking.