PAINEL SUBARU LEGACY ******* TRINCADO/RACHADO

Prezado Sr. Adan, Boa tarde.

Agradecemos vosso contato.

Em relação a vossa manifestação, reiteramos o mesmo posicionamento e informações as quais já forem lhe reportadas pelo nosso SAC “ A Subaru Corporation – Japão informa que não emitiu nenhum “recall” sobre a peça mencionada”
Em razão do termino da garantia contratual do vosso veículo ter expirado por tempo em 06/05/*******, não será possível atender a vossa solicitação nos moldes pleiteados.

Esperamos contar com o vosso entendimento a respeito.

Atenciosamente,

Cristiano
Relacionamento com o Cliente
SUBARU Montadora

Infelizmente a Subaru Brasil, representada pela CAOA mente. Houve sim recall, conforme se verifica pela nota abaixo pela Subaru of America, Inc. em 16/02/*******:

To: All Subaru Retailers
From: Subaru of America, Inc.
Date: February 16, *******

As part of Subarus dedication to customer satisfaction, SOA is announcing a Dashboard
Warranty Extension program. This program extends warranty coverage for dashboards on all
************** Subaru Outback and Subaru Legacy vehicles sold or leased in the United States. This
change is in anticipation that a small number of vehicles may require repairs for sticky and/or
melted dashboards as a result of exposure to heat or humidity.

Please note that this is not a recall, as it does not impact vehicle safety. If a dashboard has not
melted or become sticky as a result of exposure to heat or humidity, no repair is necessary under
the terms of this warranty extension.

Please note the following important details regarding this program, and review them with all
appropriate personnel:

Dashboard Warranty Extension
The Dashboard Warranty Extension extends the vehicles original New Car Limited Warranty
as it applies to the dashboard warranty coverage in two ways.

Effective with the mailing of the customer letters through March 31, *******, ALL affected
vehicles, regardless of mileage and warranty start date will be covered. Inspections and repairs
must be completed prior to the March 31, ******* expiration date. For those vehicles outside of 10
years from the warranty start date, retailers must contact the Subaru Claims Helpline prior to
claim submission at 1-*******SUBARU2 (1-*********************).

After March 31, *******, the coverage period extends the vehicles New Car Limited Warranty as it
applies to the dashboard to 10 years from the warranty start date, regardless of mileage providing
additional coverage for some vehicles. Inspections and repairs must be completed prior to the
expiration of the 10- year warranty extension.

The specific condition covered by the extension is a sticky and/or melted dashboard caused by
heat or humidity. If that condition is verified by an authorized Subaru retailer, a repair will be
performed at no charge to you A maximum of one dashboard replacement, if eligible, will be
covered by this program.

Please note: The Dashboard Warranty Extension is subject to the same terms and conditions set
forth in the New Car Limited Warranty unless expressly modified by terms outlined in the
Customer Notification Letter. For example, damage caused by abuse, vandalism, or exposure to
harsh chemicals is not covered by the New Car Limited Warranty or the Dashboard Warranty
Extension.

Owner Notification
Subaru is sending a letter to all owners of affected vehicles. A copy of the Customer
Notification Letter is linked here for reference.
Customer Notification Letter
Customer letters will begin mailing the week of February 22nd.
Technical Instructions / Claim Procedures
Detailed instructions regarding the repair and warranty claim procedures will be provided by a
separate Technical Service Bulletin which will be posted to STIS at the timing of the customer
letter release.
Parts Availability
Subaru is currently working with the vendor to increase production levels. It is difficult to
predict customer demand and where parts may need to be shipped to support that demand. Please
be sure to take this into consideration when performing customer scheduling. It is important that
retailers explain to customers that there still may be a period of time the customer may need to
wait before part replacement can be performed. Due to the time sensitive nature of these claims,
retailers should make all efforts to schedule the customers vehicle in for inspection, fully
document the condition and verify in writing on the repair order that this warranty extension
applies before any expiration may occur.
Pre-owned Vehicles in Retailer Inventory:
Subaru requests that retailers inform all purchasers of pre-owned vehicles covered under this
warranty extension to ensure this information is fully communicated. Sharing a copy of the
Customer Notification Letter (as linked previously in this announcement) with these customers is
strongly recommended.
Customer Reimbursement
Subaru is reimbursing customers who previously paid for replacement of a sticky and/or melted
dashboard caused by heat or humidity. If a customer has paid to have a sticky and/or melted
dashboard replaced sometime in the past, they may be eligible for reimbursement. Customers
should be referred to the Customer Notification Letter for eligibility requirements, a copy of the
Claim Form, and the reimbursement procedures. If they did not receive the letter, they may
contact Subaru Customer Retailer Services at 1-********************* for specific information.
IMPORTANT NOTE: This number will not be active until the release of the customer letters
later this month.
Coverage Questions
Should you have questions regarding warranty coverage, contact Subaru Claims Helpline at 1-
*******SUBARU2 (1-*********************)

Em mais uma pesquisa, verifica-se que muitos veículos tiveram este mesmo problema pelo mundo: https://*******

Infelizmente esse é o tratamento que recebemos no BR.... DESCASO TOTAL COM OS CONSUMIDORES