Wargaming.net

Reclamar dessa empresa

Joinville - SC

01/04/2026 às 21:28

ID: 244975493

fiz várias reclamações quanto a conexão durante os jogos fiz todos os testes solicitados somente respostas automáticas pedindo mais testes acusando a internet no brasil e dando a entender que a Anatel não gerencia a internet brasileira adequadamente, sendo que ficou claro que nos testes a culpa e do servidor do prestador wargaming, empresa wargaming coloca seu cliente para fazer o testes que ela tem que prover , para culpar o brasil pela sua falta na prestação de serviço, o mesmo jogo jogando com a mesmo empresa sendo que em servidor local no brasil usando internet brasileira funciona normalmente. segue desculpas infundadas da empresa.
Necessita de Informações
If the problem was caused by the server, only the last hop would be red. The packet loss appearing on hop 10 (
be12956.ccr82.mia03.atlas.cogentco.com
) is a common visual artifact known as ICMP rate limiting. Routers prioritize moving actual data over responding to diagnostic pings. Because the subsequent hops and the final destination show no packet loss and maintain stable latency, your data is passing through that specific router without any actual degradation. If that router were truly dropping data, the packet loss would continue all the way down to the final target. Please, attach the PingPlotter report (.pp2 file or a link) to your reply instead of .ppsw.
fusca1969
Criado há 2 dias
be12956.ccr82.mia03.atlas.cogentco.com
This is the node that coincides with the lag in the game.

1 lag.ppws
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Captura de t.. .png
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***** *****
Criado há 2 dias
Dear fusca1969.

Unfortunately, you haven't attached anything to your response. Even the graphs on the screenshot doesn't show any issues on the last hop (game server). Perform recommended actions and let us know how it goes.
fusca1969
Criado há 2 dias
You need a more responsible IT employee.
Doing your service is complicated.
Sending more information makes it seem like you're implying I'm acting in bad faith.
Thank you for doubting the customer.

ping.jpg
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Captura de t.. .png
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***** *****
Criado há 3 dias
Hello Commander.

Please provide us with a Pingplotter report. How to create a report can be found in the following article:
https://wargaming.net/support/en/products/wot/article/10252/

Create a Pingplotter report exactly when you see the problem.
So, just start Pingplooter at first and then launch the game. If you face lags again while you are playing, save the Pingplotter report and send it to us.

We eagerly await your reply.
fusca1969
Criado há 3 dias
Gentlemen, you are mistaken. According to the generated report, the problem is in Miami, Florida, your country. In Brazil, the ping is below 50, as confirmed by your test.

ping.jpg
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***** *****
Criado há 6 dias
Hello fusca1969,

Thank you for the information provided.

As we can see in the report, the issue with ping starts from your provider's network.

To solve this issue, you should contact your ISP and inform them of the situation. You can use the attached screenshot as a proof.

The hops where the problem occurs do not belong to us. Wargaming.net is not an internet service provider, and solving network connection issues is beyond our influence.

Should you require more assistance, please do not hesitate to let us know. And remember that we are here to help you.

Have a nice day!
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fusca1969
Criado há 6 dias
More than a week without results, playing with 400 ping and disconnections. Wargaming report attached.

wotna3.login.. .gch
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