YouGov

Reclamar dessa empresa

Belém do São Francisco - PE

30/06/2026 às 12:48

ID: 252694995

Hello,

I am contacting you regarding a Virtual Visa card issued through YouGov.

I used the card while it was still valid to make a purchase. Later, the merchant processed a refund, but the refund was sent back to the same virtual card after it had expired.

As a result, I cannot access my refunded money, even though the purchase was made during the cards validity period.

I understand that the card has expired, but this situation involves a refund that became inaccessible due to the expiration. I would like to know if there is any way to recover the refunded balance or have it transferred to a new card or another payment method.

Thank you for your time, and I look forward to your response.

Kind regards,
*****