Omio

Reclamar dessa empresa

Salvador - BA

10/06/2026 às 12:17

ID: 251014965

I REQUEST A FULL REFUND FOR THIS PURCHASE DUE TO CANCELLATION REQUESTS RECEIVED BY OMIO: DUE TO THE GENERAL STRIKE IN ITALY, on 11/28/2025.
Wed, 06/10/26.
Dear Sir or Madam / ***** - OMIO,
I REQUEST A FULL REFUND FOR THIS PURCHASE DUE TO CANCELLATION REQUESTS RECEIVED BY OMIO: DUE TO THE GENERAL STRIKE IN ITALY, on 11/28/2025.
Thank you for your feedback and contact with OMIO's after-sales service.
WARNING: I purchased and paid for two tickets through OMIO, and was subsequently advised by Tremmitaly to request a FULL REFUND from the payment recipient, OMIO, which improperly retained a fee of 13.00!
I would greatly appreciate your help in resolving this amicably and conciliatorily, avoiding legal action, as guaranteed by the consumer protection code. So, shall we resolve this quickly ?
I normally made these purchases, detailed below, with your company OMIO on November 26, 2025 (Successful booking. Departure to Milan Centrale: Booking number: *****, Fri., Nov. 28, 2025, Spiez Milan Centrale.), BUT, on the eve of the trip, November 27, 2025, I received several communications and notices in my registered email (*****) from OMIO and TRENITALIA regarding CANCELLATIONS: DUE TO THE GENERAL STRIKE IN ITALY, on November 28, 2025, all of which are duly copied and filed to strengthen my legitimate claim for a FULL REFUND OF THIS PURCHASE (+/- 41.80), because I tried to comply with all your company's requests as much as possible. I have access to the TRENITALIA form, including the link for filling out forms. I also contacted OMIO by phone (*****, protocol: *****, at 11:50 am, with their OMIO employee Mr. *****), always seeking alignment and understanding with OMIO to avoid litigation or exposing this harassing abuse, which would cause serious disruption and financial losses due to: new hotel reservations, transfers, and moral damages. I am reporting and exposing this harmful disruption on all consumer protection websites, and I am also sending the press record (see: EURO NEWS - Travel News: Italy faces transport disruptions due to general strikes on November 28 and December: Four transport stoppages, including national strikes on November 28 and December 12, could affect travel during the festive season
Those traveling to Italy may face significant disruptions with a national general strike on November 28. Participation from both the public and private sectors is expected. The strike is scheduled to last 24 hours and is expected to affect long-distance trains, local transport, ferries, airports and other transport links. Italy's largest union, the CGIL, has also called a general strike, affecting rail services and adding to the shipping and aviation stoppages planned for next month. The strike has been underway since shortly after midnight on the 27th of the same day, according to the Ministry of Transport's strike bulletin. Why is the union striking? ). Unions call strikes primarily in protest against the government's budget plan.
Successful booking. Goes to Milano Centrale: Reservation number: *****, Fri, 28 Nov. 2025, Spiez Milano Centrale. CIV Carrier 1185 1183 - P.Iva/VAT Number *****, Integrated Ticket - more transport contracts - Issuer 1183. Issue date/ Issue date 26/11/2025. Canale/Channel OLTA OMIO FAR EAST ASIA_1 (53335 - 1). Title number/Title number *****. Rif prenotazione/Book ref *****.
DETTAGLIO VIAGGIO/ITINERARY DETAILS. PNR: *****. Stazione di Partenza/From.: Spiez, Ore/Time 19:05, - 28/11/2025, Stazione di Arrivo/To: Milano Centrale, Ore/Time 21:50 - 28/11/2025.00. Treno/Train: EuroCity 67. Servizio/Service: 2nd Class, Carrozza/Coach: 5, Seats: 57. Total payment*. Total amount*: 72.00.
DETTAGLIO VIAGGIO/ITINERARY DETAILS, PNR: *****, Stazione di Partenza/From: Spiez Ore/Time 19:05 - 28/11/2025, Stazione di Arrivo/To Milano Centrale, Ore/Time 21:50 - 28/11/2025, Treno/Train: EuroCity 67, Servizio/Service: 2nd Class, Carrozza/Coach: 5, Seats: 54, Total payment*. Total amount*: 72.00.
As always, we are at your disposal.
Yours sincerely,