O que aconteceu
No dia 20/03/2026 às 7:38 abri o site transcribe.org para fazer um teste grátis. Não quis continuar com o serviço, entretanto, no dia 27/03/2026 às 09:43 recebi uma cobrança no valor de R$ 333,92.
Na FAQ deles tem uma pergunta dizendo Can I request a refund? (Posso solicitar um estorno?) e a resposta é simplesmente Yes (Sim)
No dia 27/04/2026 enviei um e-mail para eles com o seguinte conteúdo:
> > >
To whom it may concern,
I am writing to formally request a refund for a charge made to my credit card on March 27, 2026, in the amount of R$ 310.00 (BRL), regarding an annual subscription.
I would like to clarify that my intention was only to use your service for a one-time, specific task. It appears that an annual plan was triggered automatically or unintentionally. Please note that I have not used any of the platform's services since this charge was processed, which confirms that I do not intend to use the subscription.
I have already attempted to contact you twice via the contact form on your website, but I have not received a response after more than a week of waiting. Therefore, I am reaching out directly via email to resolve this matter.
I have attached the credit card transaction receipt to help you locate the transaction in your system.
**Account Details:**
- **Name:** *****
- **Registered Email:** *****
- **Transaction Date:** March 27, 2026
- **Amount:** R$ 310.00 (BRL)
Sincerely,
Felipe Araujo
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Entretanto, até hoje (13/10/2026) não recebi nenhuma resposta.