Não consigo corrigir a data da minha reserva de hotel que foi alterada

Formal Complaint Incorrect Reservation Dates After VIO Agoda Redirect 1 Hotel South Beach Agoda Reservation [ID]

Dear VIO Team,

My name is [Full Name]. I am filing a formal complaint against the VIO app and against Agoda, the partner to which I was redirected.

I searched Google for hotels in Miami Beach using the dates October 1820, [year]. 1 Hotel South Beach appeared through the VIO app. When I selected it, I was redirected to the Agoda app/website. At no point was there a clear warning that the month would be changed to November. The reservation was completed for November 1819, [year], when I will not be in Miami.

At first, I noticed the reservation was only for the 18th to the 19th, and I tried to cancel it to make the correct two-night booking. Only later did I realize the month had been changed to November. In other words, the reservation is completely wrong compared to what I searched for and selected.

I am extremely dissatisfied with VIO and Agoda. This is my first experience with you, and it has been very poor. The handoff from VIO to Agoda was not transparent and resulted in a reservation with the wrong dates. Since VIO was the partner that originated the redirect, I believe VIO must also intervene to correct the problem.

I request that VIO act together with Agoda and 1 Hotel South Beach to reach one of the following solutions:

1. Cancel the November reservation without any penalty, and I will immediately book the correct dates, October 1820, [year], at the same hotel; or

2. Change the reservation to October 1820, [year], adding the extra night of October 1920, and I will pay any difference in rate, taxes, and fees, if applicable.

The hotel will not be harmed, as the incorrect date is more than one month away. I am not trying to cancel to harm anyone; I only want to correct the reservation and stay on the right dates.

If this is not resolved, you will not have me as a customer. I will not use VIO or Agoda again, and I will file complaints with Reclame Aqui and other consumer protection channels. I would much prefer to resolve this amicably.

Please provide a written response and escalate this to a supervisor if necessary. I can send screenshots, emails, and proof of the original search.