Amazon

Reclamar dessa empresa

Contagem - MG

29/03/2026 às 13:33

ID: 244632709

Hello,

We recently reviewed your account for details of order activity. Your order history shows that you reported a product missing in your recent order
[ORDER ID]
.

We review your order
[ORDER ID]
and we can confirm that the package contained all the items ordered when it left our distribution center.

When unusual account activity like this catches our attention, we evaluate each account to determine if it is necessary to take another action or close the account. If the problem persists, we may be able to prevent you from buying
[USE IF CUSTOMER IS ALSO A SELLER: ou venda]
on our site.

[USE IF THE CUSTOMER HAS A GC BALANCE:]

If your account is closed, any gift card balance granted as a refund for an unused order will no longer be available. Your balance cannot be redeemed or transferred.

To learn more about our policies, visit Amazon.com.br Terms of Use:
https://www.amazon.com.br/gp/help/customer/display.html?nodeId=201283910

We would like to work with you to resolve any issues you may be experiencing with our service. We understand that lost shipments are inconvenient and we want to ensure that our customers receive the products purchased from Amazon.com.br.

If you believe there was an error with this action, please contact us. To contact an account specialist, access the resource form:
https://account-status.amazon.com.br/customer-appeal-form