Respondida

Warehouse scan por 15 dias

UPS do Brasil

cidade: Sorocaba

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O que aconteceu

Comprei um colar no site CD Projekt Red Gear Store e está preso em "Warehous Scan" faz quase 15 dias.

Fui contato por e-mail por um representante da UPS "*****" perguntando meu CPF e confirmação para o envio, do qual passei e confirmei a ele. Isso foi na data 12 de maio e desde então teve apenas mais "Warehouse scans" na remessa.

Código da remessa: *****

Segue o histórico:

05/20/2025

7:56 A.M. In Warehouse

Warehouse Scan

Campinas, Brazil

05/19/2025

8:08 A.M. Warehouse Scan

Campinas, Brazil

05/16/2025

7:53 A.M. Warehouse Scan

Campinas, Brazil

05/15/2025

7:46 A.M. Warehouse Scan

Campinas, Brazil

05/14/2025

5:18 P.M. On the Way

UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.

Campinas, Brazil

05/14/2025

8:30 A.M. Warehouse Scan

Campinas, Brazil

05/14/2025

8:24 A.M. UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.

Campinas, Brazil

05/14/2025

7:29 A.M. Processing at UPS Facility

Campinas, Brazil

05/14/2025

6:48 A.M. Departed from Facility

Campinas, Brazil

05/13/2025

11:59 P.M. Import Scan

Campinas, Brazil

05/13/2025

9:21 P.M. Your package has been released by the government agency.

05/13/2025

9:21 P.M. UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / Your package is on the way

05/13/2025

7:44 A.M. Warehouse Scan

Campinas, Brazil

05/12/2025

9:30 A.M. Warehouse Scan

Campinas, Brazil

05/09/2025

10:27 A.M. Warehouse Scan

Campinas, Brazil

05/08/2025

9:17 A.M. Warehouse Scan

Campinas, Brazil

05/07/2025

8:41 A.M. Warehouse Scan

Campinas, Brazil

05/06/2025

9:02 A.M. Warehouse Scan

Campinas, Brazil

05/05/2025

1:37 P.M. UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.

05/05/2025

9:50 A.M. Warehouse Scan

Campinas, Brazil

05/02/2025

9:07 A.M. Warehouse Scan

Campinas, Brazil

05/01/2025

9:02 A.M. Warehouse Scan

Campinas, Brazil

05/01/2025

12:34 A.M. Import Scan

Campinas, Brazil

04/30/2025

9:34 P.M. Your package is pending release from a Government Agency. Once they release it, your package will be on its way.

Campinas, Brazil

04/30/2025

7:11 P.M. Arrived at Facility

Campinas, Brazil

04/30/2025

3:47 P.M. UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.

04/30/2025

10:30 A.M. Departed from Facility

Miami, FL, United States

04/30/2025

10:18 A.M. Departed from Facility

Miami, FL, United States

04/29/2025

7:04 P.M. Arrived at Facility

Miami, FL, United States

04/29/2025

4:38 P.M. Departed from Facility

Louisville, KY, United States

04/29/2025

10:51 A.M. Departed from Facility

Philadelphia, PA, United States

04/29/2025

6:20 A.M. Arrived at Facility

Philadelphia, PA, United States

04/29/2025

4:45 A.M. Departed from Facility

Koeln, Germany

04/28/2025

11:53 P.M. Arrived at Facility

Koeln, Germany

04/28/2025

10:50 P.M. Departed from Facility

Muenchen, Germany

04/28/2025

7:06 P.M. Arrived at Facility

Muenchen, Germany

04/28/2025

7:00 P.M. Departed from Facility

Innsbruck, Austria

04/28/2025

6:49 P.M. Arrived at Facility

Innsbruck, Austria

04/28/2025

4:09 P.M. We Have Your Package

Pickup Scan

Innsbruck, Austria

04/28/2025

4:04 P.M. Your delivery will be rescheduled.

04/28/2025

2:59 P.M. Label Created

Shipper created a label, UPS has not received the package yet.

Austria

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Reclamações parecidas

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Interações da reclamação

  1. UPS do Brasil respondeu

    28/05/2025 às 15:32

    Boa tarde Sr. João!

    Me chamo Guilherme representante da central de atendimento da UPS, agradeço o contato, ao verificar o processo da remessa a mesma estava retida devido à greve da Receita Federal com o prazo de liberação de 14 dias, foi solicitado o CPF para liberação e posterior pagamento dos impostos, a remessa consta como entregue no dia 26/05/******* as 13h27 POD disponível em nosso site.

    Em caso de dúvidas nas informações contidas neste atendimento, solicitamos por gentileza entrar em contato com a nossa Central de Atendimento a Clientes nos telefones ******* ************** ou******* de segunda à sexta-feira das 08h00 às 19h00.

    Regards/ Atenciosamente,

    Guilherme Liske

    United Parcel Service

    Customer Resolution Group GBS CS

    São Paulo - Brasil

    https://*******

    Telefone: ******* (São Paulo) ou Telefone: ********************* (Demais Localidades)

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