O que aconteceu
Comprei um colar no site CD Projekt Red Gear Store e está preso em "Warehous Scan" faz quase 15 dias.
Fui contato por e-mail por um representante da UPS "*****" perguntando meu CPF e confirmação para o envio, do qual passei e confirmei a ele. Isso foi na data 12 de maio e desde então teve apenas mais "Warehouse scans" na remessa.
Código da remessa: *****
Segue o histórico:
05/20/2025
7:56 A.M. In Warehouse
Warehouse Scan
Campinas, Brazil
05/19/2025
8:08 A.M. Warehouse Scan
Campinas, Brazil
05/16/2025
7:53 A.M. Warehouse Scan
Campinas, Brazil
05/15/2025
7:46 A.M. Warehouse Scan
Campinas, Brazil
05/14/2025
5:18 P.M. On the Way
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.
Campinas, Brazil
05/14/2025
8:30 A.M. Warehouse Scan
Campinas, Brazil
05/14/2025
8:24 A.M. UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.
Campinas, Brazil
05/14/2025
7:29 A.M. Processing at UPS Facility
Campinas, Brazil
05/14/2025
6:48 A.M. Departed from Facility
Campinas, Brazil
05/13/2025
11:59 P.M. Import Scan
Campinas, Brazil
05/13/2025
9:21 P.M. Your package has been released by the government agency.
05/13/2025
9:21 P.M. UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / Your package is on the way
05/13/2025
7:44 A.M. Warehouse Scan
Campinas, Brazil
05/12/2025
9:30 A.M. Warehouse Scan
Campinas, Brazil
05/09/2025
10:27 A.M. Warehouse Scan
Campinas, Brazil
05/08/2025
9:17 A.M. Warehouse Scan
Campinas, Brazil
05/07/2025
8:41 A.M. Warehouse Scan
Campinas, Brazil
05/06/2025
9:02 A.M. Warehouse Scan
Campinas, Brazil
05/05/2025
1:37 P.M. UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.
05/05/2025
9:50 A.M. Warehouse Scan
Campinas, Brazil
05/02/2025
9:07 A.M. Warehouse Scan
Campinas, Brazil
05/01/2025
9:02 A.M. Warehouse Scan
Campinas, Brazil
05/01/2025
12:34 A.M. Import Scan
Campinas, Brazil
04/30/2025
9:34 P.M. Your package is pending release from a Government Agency. Once they release it, your package will be on its way.
Campinas, Brazil
04/30/2025
7:11 P.M. Arrived at Facility
Campinas, Brazil
04/30/2025
3:47 P.M. UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.
04/30/2025
10:30 A.M. Departed from Facility
Miami, FL, United States
04/30/2025
10:18 A.M. Departed from Facility
Miami, FL, United States
04/29/2025
7:04 P.M. Arrived at Facility
Miami, FL, United States
04/29/2025
4:38 P.M. Departed from Facility
Louisville, KY, United States
04/29/2025
10:51 A.M. Departed from Facility
Philadelphia, PA, United States
04/29/2025
6:20 A.M. Arrived at Facility
Philadelphia, PA, United States
04/29/2025
4:45 A.M. Departed from Facility
Koeln, Germany
04/28/2025
11:53 P.M. Arrived at Facility
Koeln, Germany
04/28/2025
10:50 P.M. Departed from Facility
Muenchen, Germany
04/28/2025
7:06 P.M. Arrived at Facility
Muenchen, Germany
04/28/2025
7:00 P.M. Departed from Facility
Innsbruck, Austria
04/28/2025
6:49 P.M. Arrived at Facility
Innsbruck, Austria
04/28/2025
4:09 P.M. We Have Your Package
Pickup Scan
Innsbruck, Austria
04/28/2025
4:04 P.M. Your delivery will be rescheduled.
04/28/2025
2:59 P.M. Label Created
Shipper created a label, UPS has not received the package yet.
Austria
Reclamações parecidas
4Interações da reclamação
UPS do Brasil respondeu
28/05/2025 às 15:32
Boa tarde Sr. João!
Me chamo Guilherme representante da central de atendimento da UPS, agradeço o contato, ao verificar o processo da remessa a mesma estava retida devido à greve da Receita Federal com o prazo de liberação de 14 dias, foi solicitado o CPF para liberação e posterior pagamento dos impostos, a remessa consta como entregue no dia 26/05/******* as 13h27 POD disponível em nosso site.
Em caso de dúvidas nas informações contidas neste atendimento, solicitamos por gentileza entrar em contato com a nossa Central de Atendimento a Clientes nos telefones ******* ************** ou******* de segunda à sexta-feira das 08h00 às 19h00.
Regards/ Atenciosamente,
Guilherme Liske
United Parcel Service
Customer Resolution Group GBS CS
São Paulo - Brasil
https://*******
Telefone: ******* (São Paulo) ou Telefone: ********************* (Demais Localidades)