Viator

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Rio de Janeiro - RJ

24/05/2026 às 03:57

ID: 249510603

Empresa não é confiável. Reservamos um passeio em Paris pela Viator para o Monte st michael.
Precisamos acordar muito cedo pois o Tour começava as 7:15 da manha, tivemos café da manha fora do hotel. Ao chegar no local de embarque nao havia nenhuma reserva minha, nao havia mais vagas no passeio e o suporte nao resolveu nada. Depois de alguma insistência, conseguimos o estorno no passeio, mas nenhuma compensação sobre o dia perdido, o cafe da manha na rua, os tickets adicionais que ja havíamos comprado. Ainda quiseram nos oferecer cupons parciais, nos quais precisaríamos comprar outros pacotes.
Um estresse desnecessário para as ferias, que pode arruinar a programação da minha curta estadia em Paris.

This company is unreliable. We booked a tour in Paris through Viator to Mont Saint-Michel.
We had to wake up very early because the tour started at 7:15 am, and we had breakfast outside the hotel. Upon arriving at the pick-up location, there was no record of my reservation, there were no more spots available on the tour, and the support team didn't resolve anything. After some insistence, we managed to get a refund for the tour, but no compensation for the lost day, the breakfast on the street, or the additional tickets we had already purchased. They even tried to offer us partial vouchers, which would require us to buy other packages.

Unnecessary stress for the holidays, which could ruin the plans for my short stay in Paris.